Duke Energy, Piedmont Natural Gas announce additional help for customers during pandemic

CHARLOTTE, N.C., June 17, 2020 /PRNewswire/ —┬áDuke Energy and Piedmont Natural Gas today said they are adding steps to help customers who are suffering financial hardship as a result of the COVID-19 pandemic.

The additional steps build on the swift actions both service providers offered to help customers at the start of the response to the pandemic. Both suspended key credit processes, including disconnections for nonpayment, late payment fees and fees for credit card and other payments.

The company also donated $6 million for COVID-19 relief efforts in Florida, Indiana, Kentucky, North Carolina, Ohio, South Carolina and Tennessee.

“We were proud to give our customers peace of mind that their electric and natural gas services would remain on as pandemic conditions left many families without incomes,” said Barbara Higgins, Duke Energy senior vice president and chief customer officer. “Now, we want to help customers prepare as states contemplate fully reopening their economies.”

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